Frequently Asked Questions

Add the desired book(s) to your cart, then follow the indicated steps until you confirm payment. You will receive a confirmation email as soon as your order has been registered.

Contact us as soon as possible at monpremierlivre.com@gmail.com: we will do our best to modify your order as long as it has not yet been shipped.

Yes, as long as the order has not been shipped. Write to us quickly and we will proceed with the cancellation and full refund.

Creating an account allows you to track your orders and take advantage of your welcome discount, but we also offer a simplified ordering option for customers in a hurry.

If you are able to place an order on our site, it means the book is in stock.

Of course, simply adjust the desired quantity on the product page before adding it to your cart.

Thematic sets featuring multiple felt books are offered regularly, especially during the holiday season. Subscribe to our newsletter so you don't miss out.

Contact our customer service with your order number; we will verify and correct the error as soon as possible.

Log in to your account under the "My orders" section to check the status in real time: processing, shipment, delivery.

Since our products are intended for little ones, we perform a rigorous quality check before each shipment to ensure you receive a product with complete peace of mind. This is why our orders are generally shipped within 48 to 72 hours—good things are worth a little patience. Once the order is shipped, you can track it directly from your account.

Delivery is free on orders over €90. Below this amount, standard delivery fees are €9.99 and are displayed before payment confirmation.

Yes, we deliver within France, to other European Union countries, and to Canada. The list of available countries is displayed at checkout. You can thus offer this precious gift to a loved one, even if they are far away.

A tracking number is sent to you by email as soon as your order is shipped, allowing you to track the package in real time.

Contact us with your order number: we will open an inquiry with the carrier and offer you a reshipment or a refund.

If the order has not yet been shipped, contact us quickly to change the address.

The carrier usually leaves a delivery notice or drops the package off at a pickup point, depending on the method chosen during the order.

We accept credit cards (Visa, Mastercard). All payments are secured by Shopify Payments.

Yes, all transactions are encrypted and processed by Shopify Payments, which is PCI-DSS certified. We never store your bank details.

Yes, a dedicated field is available during checkout to enter your discount code.

This may be due to a typing error, a card limit being reached, or a refusal by your bank. Contact your bank or try again with a different payment method.

Yes, an invoice is automatically generated and sent by email after your order is confirmed.

Yes, international cards are accepted subject to validation by your bank.

The charge is processed at the time the order is confirmed.

Yes, in the event of a partial return of an order, the refund is adjusted pro rata to the returned items.

Refunds are processed within 5 to 10 business days after receipt and verification of the return.

Our books are crafted from soft felt, a durable textile material that is pleasant to the touch for little ones.

Yes, that is the whole concept of our books! The felt animals, vehicles, and characters can be detached and reattached using hook-and-loop strips. Depending on the book, babies can also open zippers, snap buckles, tie laces, or button things: all activities that develop fine motor skills.

Our books are machine washable at 30°C (86°F) on a delicate cycle. We recommend drying flat, without using a dryer, to preserve their shape and colors. We also advise washing the book once upon receipt, before its first use.

Our books are primarily aimed at children aged 0 to 6, in preschool. The recommended age for use for each book is indicated on its product page.

Our books are designed for little ones: the felt pieces are soft and large in size. As with any toy, we recommend use under adult supervision and regular checks of the book's condition.

Our materials are selected for their colorfastness. However, we recommend washing separately the first time as a precaution.

Absolutely, they are lightweight, quiet, and unbreakable: perfect for car rides, trains, or planes.

Our workshop works with partners selected for the quality of the felt and respect for strict safety standards; detailed manufacturing information can be found on each product page.

Click on "My account" then "Create an account," enter your email and a password. You will receive a 10% discount on your first order.

Click on "Forgot password" on the login page, and a reset email will be sent to you.

Go to the "My account" section to update your address, email, or communication preferences.

You have 14 days after receipt to return an unused item in its original packaging.

Contact our customer service at monpremierlivre.com@gmail.com with your order number, and we will guide you through the process.

Return shipping costs are the responsibility of the customer, unless there is an error or defect on our part.

An unsubscribe link is provided at the bottom of every email, or you can manage your preferences directly in your account.

Yes, in accordance with the GDPR, your data is never sold and is used solely for processing your orders and, if you have consented, for our communications.

Yes, you can request the deletion of your account at any time by contacting us via email.